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Privacy Policy

Effective Date: 02 November 2025
www.quantummakati.com

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Quantum Makati Residences and Hotels (“Quantum Makati,” “we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, store, and safeguard your information in accordance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations (IRR), relevant National Privacy Commission (NPC) issuances, and the EU General Data Protection Regulation (GDPR) where applicable.

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By using our website, you acknowledge that you have read and understood this Privacy Policy.

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1. PERSONAL INFORMATION WE COLLECT


1.1 Information You Provide

We collect personal information that you voluntarily provide, such as:

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  • Full Name

  • Email Address

  • Phone Number

  • Address

  • Identification Documents

  • Preferences and special requests

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1.2 Automatically Collected Information

Through cookies, analytics, and server logs:

  • IP Address

  • Browser and Device Details

  • Pages Viewed

  • Geolocation (approximate)

  • Time and Duration of Visit

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1.3 Third-Party Sources

We may receive information from:

  • Booking platforms

  • Payment gateways

  • Marketing partners

  • Social media channels

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2. PURPOSE OF DATA PROCESSING (DPA & GDPR COMPLIANT)

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We process your personal data only for legitimate purposes, including:

  • Processing and managing room reservations

  • Verifying your identity

  • Facilitating payments

  • Providing customer support

  • Sending confirmations, updates, and notifications

  • Improving website performance and user experience

  • Marketing and promotional communications (with your consent)

  • Compliance with legal and regulatory requirements

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Under GDPR, processing is based on:

  • Contractual necessity

  • Legitimate interests

  • Consent

  • Legal obligations

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Under the Data Privacy Act, personal data is processed based on:

  • Legitimate business purpose

  • Your consent

  • Compliance with the law

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3. CONSENT (DPA & GDPR REQUIREMENT)

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We obtain your explicit consent when required, especially for:

  • Marketing communications

  • Cookies and tracking technologies

  • Processing of sensitive personal information

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You may withdraw your consent at any time by contacting us (see Section 12).

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4. DATA SHARING & DISCLOSURE

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We may share your data with:

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4.1 Service Providers

  • Reservation systems

  • Payment processors

  • IT & website hosting providers

  • Marketing and analytics partners

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All service providers are required to comply with DPA and GDPR data protection standards.

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4.2 Government and Legal Authorities

We may disclose information to comply with:

  • Legal obligations

  • Law enforcement requests

  • Court orders

  • NPC or similar authorities

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4.3 International Data Transfers (GDPR)

If your data is transferred outside the EU, we ensure adequate protection through:

  • Standard Contractual Clauses (SCCs)

  • Data processing agreements (DPAs)

  • Secure encrypted channels

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5. DATA RETENTION POLICY

We retain your personal data only for the period necessary to fulfill the purposes stated, unless longer retention is required by:

  • Accounting and auditing laws

  • NPC rules

  • GDPR statutory obligations

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After the retention period, your data will be securely deleted or anonymized.

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6. DATA SECURITY MEASURES

To comply with the Data Privacy Act and GDPR Article 32, we implement:

  • Encrypted data transmission (HTTPS/SSL)

  • Firewalls and secure servers

  • Access controls and authentication

  • Regular security audits

  • Staff data privacy training

  • Incident response protocols

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7. COOKIES & TRACKING (GDPR-COMPLIANT COOKIE NOTICE)

We use cookies for:

  • Website functionality

  • Analytics

  • Performance monitoring

  • Personalized content

  • Marketing (only with consent)

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You may disable cookies through your browser settings.

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Visitors from the EU are shown a cookie consent banner in compliance with GDPR Article 7.

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8. YOUR RIGHTS UNDER DPA 2012

As a data subject, you have the right to:

  • Be informed on how your data is collected and processed

  • Access your personal data

  • Correct or update your information

  • Block or remove your data

  • Object to processing

  • Data portability

  • File a complaint with the National Privacy Commission (NPC)

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9. YOUR RIGHTS UNDER GDPR (If Applicable)

For EU-based users, you also have:

  • Right to Erasure (Right to be Forgotten)

  • Right to Restrict Processing

  • Right to Object to Automated Decision-Making

  • Right to Data Portability

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10. CHILDREN’S PRIVACY

We do not knowingly collect personal data from individuals under 18 years old.
Parents may contact us if they believe data has been collected from a minor.

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11. THIRD-PARTY LINKS DISCLAIMER

Our website may contain links to third-party platforms.
We are not responsible for the privacy practices of those websites.

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12. EXERCISING YOUR RIGHTS

For requests, questions, or complaints regarding your personal data, you may contact:

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Data Protection Officer (DPO)
Quantum Makati Residences and Hotels
Email: info@quantummakati.com
Phone: +63 2 8 7060055
Address: 5th Floor The Malayan Plaza Building, ADB Avenue  corner Opal Road, Ortigas Center, Pasig City 1600 Philippines

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You may also file a complaint with:

National Privacy Commission (Philippines)
Website: https://www.privacy.gov.ph

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EU GDPR Supervisory Authority 

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13. CHANGES TO THIS PRIVACY POLICY

We may update this policy to comply with legal updates or business changes.
Updates will be posted with a revised “Effective Date.”

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